Merchant Acquisition Sales & Service Coordinator at First Capital Bank Zambia

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow Are you passionate about empowering clients to achieve their financial goals? We’re seeking a dynamic Merchant Acquisition Sales and Sales Coordinator to deliver personalized, value-driven solutions that make a real difference. This role is responsible for driving merchants acquiring sales and providing post-sale support across all merchant service channels. Meeting the set targets for sales for POS, mPOS, eCommerce and Soft POS Meeting the set targets for merchant Sales Value, revenue and active POS rate Speedy resolution of all merchant queries and requests Meeting the targets for merchant engagements Timely submission of call reports Merchant acquisition growth (%) Activation rate & time-to-first transaction Merchant retention / churn rate Portfolio transaction growth (volume & value) SLA adherence & issue resolution time · Business Development & Lead Conversion – Ability to identify, qualify, and convert merchant prospects into active clients · Merchant Acquisition Expertise – Strong understanding of onboarding merchants across POS, e-commerce, and mobile payment solutions · Cross-selling & Upselling Capabilities – Driving revenue growth by promoting value-added services (VAS), devices, and payment solutions · Pipeline Management & Forecasting – Tracking opportunities and managing a solid sales pipeline to meet targets · Customer Needs Analysis – Assessing merchant business requirements and recommending tailored acquiring solutions · Negotiation & Closing Skills – Structuring deals and successfully closing agreements with merchants · Market Intelligence & Competitor Awareness – Monitoring pricing, offerings, and positioning to stay competitive · Sales Reporting & Performance Tracking – Preparing accurate sales reports and tracking KPIs Qualifications and Requirements: Bachelor’s degree in business administration, Sales/Marketing or related fields At least 2 years working experience. A full Grade 12 certificate with credits or better in English and Mathematics. Proven hands-on experience in both sales and customer service environments