Operations Team Member

We are searching for a high-energy, emotionally intelligent Operations Team Member to join our growing team in Lusaka.As an Operations Team Member, you will help power Yellow’s growth in Zambia through operational excellence, customer support, and stakeholder engagement. Your key responsibilities include:Operational & Administrative ExcellenceExecute administrative tasks that help grow and improve our operationsHandle initial calls to new customers (to educate them on the payment and contract structure)Handle collection calls (to contact customers in arrears and get them back on track)Support the setup and strengthening of internal processes in ZambiaHelp build a strong Yellow Zambia company structure and cultureCustomer & Merchant SupportAssist customers with issues related to their device, contract, or paymentsContact customers in arrears and support them to stay on trackProvide responsive, high-quality customer service through multiple channelsStakeholder Relationship BuildingBuild trust, excitement, and loyalty among merchants, YRRs, and customersStrengthen Yellow’s brand presence across ZambiaCommunicate clearly and consistently with internal teams across AfricaControl Your Own CompensationYellow believes in giving each employee the opportunity to grow their income with their effortWhile a base income is guaranteed, the majority of your pay will be be based on your productivity as determined through a points system on our digital work platforms.You control your earnings. You control your success.