Technical Support Lead – Fiscalisation Integrations at SkyRock Labour Consultants Limited

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow Technical Support Lead – Fiscalisation Integrations Our client is establishing and scaling fiscalisation solutions for the Zambia market, supporting products such as Fiscal Cloud Portal, RevPOS, Print Driver, Excel E-Invoicing Add-in, DLL Library, ASP.Net Web Service, and related ZRA Smart Invoice integrations. The Technical Support Lead will support the successful setup, rollout, client adoption, and ongoing operation of the Zambia fiscalisation business in line with ZRA requirements, commercial targets, and client service expectations. To provide technical leadership, hands-on implementation support, escalation management, and quality control across client installations and product integrations. Lead technical troubleshooting for integrations, Print Driver, and RevPOS manage client onboarding installations coordinate with Developers in ZW for escalations maintain environment config docs Support pilot client onboarding, ZRA transmission testing, product UAT, and documentation of Zambia-specific workflows. REQUIRED SKILLS AND COMPETENCIES Degree/Diploma in Computer Science, Information Technology, Networking, or related field. 5+ years in technical support, systems integration, client implementation, or infrastructure support. Experience in ICT, software, ERP, POS, SaaS, fintech, fiscalisation, or regulated technology solutions will be an added advantage. Strong professional integrity and ability to work in a regulated client environment. Clear communicator with strong follow-through and documentation discipline. Comfortable working with cross-functional teams across sales, accounts, technical support, development, and management. Able to work under rollout deadlines while maintaining quality, accuracy, and client responsiveness. Technically curious, analytical, and able to troubleshoot or translate complex product requirements into practical solutions.