Support Officer – IT & Payroll/HR Solutions at CorePay

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow SUPPORT OFFICER – IT & PAYROLL/HR SOLUTIONS Type of Contract: Fixed Term Contract We are looking for a proactive, technically minded and customer-focused Support Officer to join our growing Payroll and HR Solutions team.Travel Guides & Travelogues Provide first-line technical support to clients using payroll, HRIS and time & attendance systems. Assist clients with system configuration, user access, system navigation and troubleshooting. Respond to client queries via telephone, email, WhatsApp and other approved communication channels. Investigate and resolve software-related issues and escalate complex technical matters to the relevant technical team. Conduct user training and demonstrations on payroll and HR systems. Assist with data imports, employee records, system updates and basic data validation. Maintain a high level of client confidentiality, particularly when handling employee and payroll information. Provide excellent customer service and ensure client issues are followed through to resolution. Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field. At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role. Experience supporting business applications or ERP/HR/payroll systems will be an added advantage.