Sales and Soft Skills Trainer at CFAO Mobility Zambia

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow CFAO Mobility Zambia Limited Vacancies Reports To: Group Human Resources Manager Design and deliver sales and soft skills training programs for new and existing staff. Conduct training on product knowledge, customer service, communication, and complaint handling. Develop engaging learning materials including presentations, manuals, and role-play scenarios. Perform skills gap analyses, facilitate workshops, and provide on-the-job coaching. Monitor sales performance and evaluate training effectiveness using data and feedback. Collaborate with Sales Managers to align training with revenue and customer satisfaction goals. Manage and promote e-learning platforms (TalentSoft/E-Campus) and support staff participation. Prepare training reports, track training hours, and monitor training plans. Source and coordinate external training providers and training programs across departments. Oversee training assessment, ROI measurement, and manage annual training plans and budgets. Bachelor’s degree in a relevant field; postgraduate or training certification is an advantage. Minimum 5 years’ experience in Learning & Development, including sales training/coaching. Proven experience as a sales or soft skills trainer. Strong knowledge of sales techniques such as consultative selling, negotiation, and closing. Experience in B2B and technical product training is desirable. Excellent communication, presentation, and facilitation skills. Strong interpersonal skills with high emotional intelligence and coaching ability. Proficient in Microsoft Excel and PowerPoint. Ability to engage and influence diverse stakeholders. Experience with e-learning platforms and Learning Management Systems (LMS).