Sales, Marketing & E-Commerce Officer at Falane Solutions Limited

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow JOB DESCRIPTION: SALES, MARKETING & E-COMMERCE OFFICER Industry: Ceramics, Homeware and Retail Our client, a ceramics and homeware retail business selling plates, cups, flower pots, decorative pieces and other ceramic products, is seeking a creative and results-driven Sales, Marketing & E-Commerce Officer to manage the online store, drive local sales and implement effective marketing strategies. The ideal candidate must have practical experience managing e-commerce platforms such as Shopify, Etsy or similar platforms. Hands-on e-commerce experience is mandatory. • Manage the company’s online store using Shopify, Etsy or similar platforms. • Update product listings, prices, photographs and stock availability. • Monitor online orders, payments, deliveries and customer enquiries. • Improve online store performance and increase e-commerce sales. 2. Sales and Business Development • Develop strategies to increase local retail and wholesale sales. • Identify and attract customers, including hotels, restaurants, interior designers and corporate clients. • Follow up on sales leads, build customer relationships and achieve sales targets. • Identify new business opportunities and monitor market trends. • Develop and implement marketing strategies to promote the company’s products. • Manage social media platforms, including Facebook, Instagram and TikTok. • Create promotional content and implement digital advertising campaigns. • Improve brand awareness, customer engagement and sales. 4. Customer Service and Reporting • Respond to customer enquiries and resolve complaints professionally. • Encourage repeat business and maintain positive customer relationships. • Prepare reports on sales, marketing campaigns and online store performance. • Diploma or Degree in Sales, Marketing, Business Administration, E-Commerce or a related field. • Proven experience in sales, marketing and e-commerce management. • Mandatory: Practical experience managing an online store using Shopify, Etsy or a similar platform. • Experience in digital marketing, social media management and online sales. • Strong communication, negotiation and customer service skills. • Experience in retail, ceramics, homeware or interior décor is an added advantage.