Property Manager at Talent House Ltd

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain. Thrive Residential is a property development and management company focused on delivering high-quality furnished accommodation for professionals and corporate clients. The company combines well-designed properties with reliable and responsive service to create comfortable homes for people working in Zambia.History Thrive Residential is seeking an experienced, hands-on and highly organised Property Manager. The Property Manager will take over The Courtyards from the project team and run it as a business. The Courtyards is a 42-unit furnished rental development serving mining professionals and corporate clients who expect a high standard and are paying for it. The Property Manager will own the property: its presentation, its service, its on-site teams, and its relationships with every tenant. This is the role at which problems stop. Success is a property that is fully let, immaculate every day of the year, and where tenants renew because there is no reason to leave. Act as the single point of contact for all tenants and corporate clients. Run move-ins, inductions, inventories and move-outs to the Thrive standard. Resolve issues quickly and close the loop — no tenant should have to ask twice. Check in proactively and anticipate problems before they are reported. 2. Site Presentation & Standards Maintain grounds, common areas, vacant units and staff presentation to a standard that sells the property on sight. Set and enforce daily and weekly standards for housekeeping, laundry, gardens and security. Walk the site daily. Nothing broken, dirty or unfinished goes unnoticed. Lead the on-site team: assistant property manager, security, gardens, maintenance, housekeeping and stores. Set rosters and expectations; train, supervise and hold people accountable. Build a disciplined, presentable and service-minded team. 4. Maintenance & UtilitiesInternship opportunities Run a maintenance log: triage, assign, follow up and close out every fault. Manage utilities (power, water, hot water, internet, gas) and external service providers. Drive snag resolution, preventive maintenance and fast unit turnarounds. Push leasing locally: build relationships with mine and contractor decision-makers, agents and corporate accounts. Conduct viewings and represent Thrive credibly to senior client contacts. Support renewals and rent collection; escalate pricing and contract terms to the CEO. Report market intelligence — competitor supply, pricing and demand — back to the CEO. Maintain the unit register, tenant files, inventories and supplier trackers. Originate and verify billing, procurement and payment requests; the Lusaka team executes. Submit a monthly report to the CEO covering occupancy, arrears, maintenance, team and open issues. Degree or diploma in property management, hospitality, business administration or a related field. Minimum 5 years running a property, hotel, lodge, guesthouse or serviced facility, with direct responsibility for both staff and demanding clients. Proven track record supervising site teams and holding them to a standard. Confident, professional communicator with corporate and expatriate clients. Competent with Microsoft 365 and digital systems (e.g. Airtable, WhatsApp Business). Ownership — takes full responsibility for the property and does not pass problems upward. High personal standards — notices detail and is bothered by things that are not right. Service instinct — genuinely wants clients to be well looked after. Calm and resourceful — solves problems on site, in a remote location, with what is available. Unimpeachable integrity in handling cash, stores and supplier relationships Two-year contract, renewable on performance. The role requires residence in Kalumbila for the duration and genuine immersion in the local community. This is not a fly-in role. Housing, transport and site allowances provided. Performance incentives linked to occupancy, tenant retention and service standards. Remuneration package discussed at interview. Interested candidates should submit: A CV detailing relevant property, hospitality or facilities management experience. A brief cover letter outlining their suitability for the role and their willingness to be based in Kalumbila. Contact details for three professional references. The incumbent will receive a competitive salary commensurate with experience.