Help Desk Officer (x3) at Zambia Public Procurement Authority

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow The Zambia Public Procurement Authority (ZPPA) a body corporate and responsible for regulation of public procurement in Zambia invites applications from suitably qualified and experienced candidates for appointment into the ZPPA’s staff establishment in the following position: JOB TITLE: HELP DESK OFFICER (3 POSITIONS) Respond to and resolve client queries and provide customer support related to the operations of the e-GP System. Under the overall direction and guidance of the Manager – e-GP, the job holders will specifically perform the following duties among others:Resume building service Receive and respond to client queries to determine solutions and resolve client queries; Attend to client queries received through the ZPPA on-line platforms such as Facebook; Maintain centralized helpdesk tickets to track customer complaints and provide solutions to problems raised by users using the Customer Relation Manager software; Prepare weekly Report for helpdesk tickets and solutions handled; and Performs other lawful duties assigned by superior from time to time. Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics; Vocational or Professional Requirements: Bachelor’s degree in Business Administration, Procurement and Supply or Marketing; and Experience in Customer Service will be an added advantage. Good writing and ability to communicate effectively with clients to provide support on the e-GP System; and Ability to comprehend system reports and prepare reports. The position of Help Desk Officer is on temporary basis of employment.