Customer Service Officer (x2) at UBA

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow Functionally reports into: Customer Service Manager Administratively reports to: Same as above To ensure quality customer service delivery and assist in cross-selling UBA group product and services. Ensure proper management of the customer service desk. Handle all enquiries and relate directly with customers. Assists to cross sell bank’s products and services. Timely account opening and issuance of welcome pack to customers. Ensure that banking hall is clean at all times and well stocked Customer delivery service index. Turn around time in serving customers. Number of products and services sold. Volume of transactions against Budget number. Customer complaints/compliments REQUIRED EDUCATION QUALIFICATIONS Minimum of a first degree in a business related field from a recognized University with at least a Credit or better. Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English Previous Work Experience Requirements Minimum experience – 1-3 years relevant experience Banking operations, policies and procedures Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation