Client Relationship Manager at inq. Edge

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow To maintain and enhance the company’s relationships with key clients by ensuring high-quality customer service and acting as the liaison between the company and its clients. The role ensures client satisfaction, retention, and the expansion of business opportunities. Key Result Areas & IndicatorsZambia travel guide · Client Retention: Ensure long-term client relationships and reduce churn (KPI: Client retention rate, number of renewals). · Customer Satisfaction: Address and resolve client issues and complaints promptly (KPI: Client satisfaction scores, issue resolution times). · Account Growth: Identify new business opportunities within existing accounts (KPI: Account expansion percentage, upsell revenue). · Reporting: Provide regular updates to line manager on account status and client feedback (KPI: Timeliness and accuracy of reports). Knowledge, Skills, Experience and Competency requirements: · Education: Bachelor’s degree in business, Sales, or related field. · Experience: 5+ years in client relations or account management, preferably in the digital services or ISP sector. · Skills: Excellent communication, negotiation, and problem-solving skills. Competencies: Client-focused, relationship builder, proactive approach, and attention to detail.