Call Centre Agent at Luapula Water Supply and Sanitation Company Limited

This website uses cookies to ensure you get the best experience on our website. Learn More We have started building our professional LinkedIn page. Follow LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts. LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.Accounting jobs Zambia 3. CALL CENTRE AGENT (G8) – 1 POSITION Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information. Main Duties and Responsibilities (Principal Accountabilities) Answer incoming calls and resolve customer complaints Provide product and service information to customers Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls Grade (12) Certificate with five O levels including English and Mathematics Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field Minimum one-year experience in a similar role Qualifications must be verified by the Zambia Qualification Authority