Technician Support Specialist

Job Title: Technician Support Specialist Location: Lusaka Company: Solar Panda Zambia Reports To: Head of Operations About the Role: The Technical Support Specialist is responsible for troubleshooting, defect analysis, and refurbishment of returned or defective units. The role ensures accurate defect identification, repair and reporting while supporting inventory management and warranty KPI tracking to improve product reliability and customer satisfaction. Duties and responsibilities: 1. Troubleshooting & Defect Analysis Diagnose defective and returned TVs to identify root causes. Analyze units returned by customers to determine exact faults. Assess field units suspected of hacking or tampering. 2. Repair & Refurbishment Assist in the repair and refurbishment of TVs to restore them to working condition. Ensure adherence to company repair standards and quality requirements. 3. Inventory Management Maintain accurate and up-to-date inventory records of all diagnosed TVs. Support the Reverse Logistics Officer in managing incoming TV stock and returns. 4. Warranty KPI & Reporting Prepare and provide monthly SA KPI reports on TVs. Support data accuracy for warranty claims tracking and analysis. 5. General Duties Perform any other technical or administrative duties as assigned by management.   Qualifications and Requirements • Diploma or degree in Electrical Engineering, Renewable Energy, or a related discipline. • 5 years of experience in same field. • Proven experience in Installation and troubleshooting. • A member of the Engineering Institution of Zambia (EIZ)   Suitable candidates are encouraged to submit their application with necessary credentials attached to: RecruitmentZm@solarpanda.com Closing date: 27th June 2026. Solar Panda is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, or disability. Solar Panda does not charge any fees on recruitment.  Job Title: Technician Support SpecialistLocation: LusakaCompany: Solar Panda ZambiaReports To: Head of OperationsAbout the Role: The Technical Support Specialist is responsible for troubleshooting, defect analysis, and refurbishment of returned or defective units. The role ensures accurate defect identification, repair and reporting while supporting inventory management and warranty KPI tracking to improve product reliability and customer satisfaction.Duties and responsibilities:1. Troubleshooting & Defect Analysis1. Troubleshooting & Defect AnalysisDiagnose defective and returned TVs to identify root causes.Analyze units returned by customers to determine exact faults.Assess field units suspected of hacking or tampering.Assess field units suspected of hacking or tampering.2. Repair & Refurbishment2. Repair & RefurbishmentAssist in the repair and refurbishment of TVs to restore them to working condition.Ensure adherence to company repair standards and quality requirements.Ensure adherence to company repair standards and quality requirements.3. Inventory Management3. Inventory ManagementMaintain accurate and up-to-date inventory records of all diagnosed TVs.Support the Reverse Logistics Officer in managing incoming TV stock and returns.Support the Reverse Logistics Officer in managing incoming TV stock and returns.4. Warranty KPI & Reporting4. Warranty KPI & ReportingPrepare and provide monthly SA KPI reports on TVs.Prepare and provide monthly SA KPI reports on TVs.Support data accuracy for warranty claims tracking and analysis.5. General Duties5. General DutiesPerform any other technical or administrative duties as assigned by management.Perform any other technical or administrative duties as assigned by management.Qualifications and Requirements • Diploma or degree in Electrical Engineering, Renewable Energy, or a related discipline.• 5 years of experience in same field.• Proven experience in Installation and troubleshooting.• A member of the Engineering Institution of Zambia (EIZ)Suitable candidates are encouraged to submit their application with necessary credentials attached to: RecruitmentZm@solarpanda.comClosing date: 27th June 2026.Solar Panda is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, or disability.Solar Panda does not charge any fees on recruitment.