Help Desk Officer (x3)

The Zambia Public Procurement Authority (ZPPA) a body corporate and responsible for regulation of public procurement in Zambia invites applications from suitably qualified and experienced candidates for appointment into the ZPPA’s staff establishment in the following position: JOB TITLE: HELP DESK OFFICER (3 POSITIONS) PURPOSE Respond to and resolve client queries and provide customer support related to the operations of the e-GP System. STATEMENT OF MAIN DUTIES Under the overall direction and guidance of the Manager – e-GP, the job holders will specifically perform the following duties among others:  Receive and respond to client queries to determine solutions and resolve client queries; Attend to client queries received through the ZPPA on-line platforms such as Facebook; Maintain centralized helpdesk tickets to track customer complaints and provide solutions to problems raised by users using the Customer Relation Manager software; Prepare weekly Report for helpdesk tickets and solutions handled; and Performs other lawful duties assigned by superior from time to time. QUALIFICATIONS AND EXPERIENCE Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics; Vocational or Professional Requirements: Bachelor’s degree in Business Administration, Procurement and Supply or Marketing; and Experience in Customer Service will be an added advantage. OTHER SKILLS AND REQUIREMENTS Good writing and ability to communicate effectively with clients to provide support on the e-GP System; and Ability to comprehend system reports and prepare reports. TENURE The position of Help Desk Officer is on temporary basis of employment. APPLICATION PROCESS (i)        All applications will be treated with the strictest confidence. (ii)       Applications should include an application letter, curriculum vitae and    copies of certificates. Applications should be addressed to the Director General at the address below. Director General Zambia Public Procurement Authority Stand No. Sub J-11790 Procurement House Off Alick Nkhata Road, Longacres P.O Box 31009 LUSAKA Only electronic applications will be considered. To submit your job application ONLINE, click on the link below: https://ee.kobotoolbox.org/x/09RfQ7xv CLOSING DATE The closing date for receipt of applications will be Tuesday, 11th August, 2026 at 17:00 hours and only shortlisted candidates will be contacted.