Fleet Maintenance & Accident Officer

Fleet Maintenance & Accident Officer Lusaka Our client is looking for a disciplined, proactive, and well-organized Fleet Maintenance & Accident Officer to support the company’s vehicle operations, accident handling, maintenance coordination, and fleet reliability. The ideal candidate must be able to work both in the office and in the field, follow up matters aggressively, communicate professionally with drivers, workshops, insurers, and internal teams, and ensure that vehicles are returned to operation as quickly and efficiently as possible. ROLE PURPOSE The Fleet Maintenance & Accident Officer will be responsible for coordinating vehicle maintenance, accident response, repairs, insurance documentation, workshop follow-ups, breakdown reporting, vehicle inspections, and fleet condition tracking. The role requires a person who is highly organized, practical, firm with drivers, and able to manage multiple vehicle-related issues at the same time. KEY DUTIES AND RESPONSIBILITIES Coordinate accident response processes, including receiving accident reports, collecting supporting documents, following up police reports, and ensuring timely internal reporting. Liaise with insurers, assessors, garages, workshops, drivers, and management on accident-related matters. Track all accident cases from initial report up to repair completion, insurance decision, excess payment, vehicle release, and redeployment. Coordinate vehicle repairs, breakdown response, routine servicing, inspections, and maintenance follow-ups. Maintain accurate records of vehicle faults, repairs, service history, accident cases, quotations, invoices, garage updates, and job cards. Follow up workshops and mechanics to ensure repairs are completed within agreed timelines. Assist in monitoring vehicle condition, cleanliness, roadworthiness, mileage, tyres, brakes, lights, oil, water, and general mechanical condition. Report recurring mechanical problems, driver negligence, poor vehicle handling, or maintenance abuse. Assist with spare parts sourcing, quotation follow-up, and documentation where required. Support the Fleet Manager in ensuring high vehicle uptime, reduced downtime, proper documentation, and disciplined fleet control. Conduct field visits where required to inspect vehicles, follow up workshops, attend breakdowns, or assist with accident documentation. Prepare regular maintenance, accident, repair, and vehicle status reports. MINIMUM REQUIREMENTS Minimum of 2 years’ experience in fleet operations, vehicle maintenance coordination, accident handling, insurance claims, garage/workshop follow-up, or a related field. Diploma or Degree in Transport & Logistics, Insurance, Automotive Engineering, Operations Management, Business Administration Or related field. Valid driver’s license is required. Must have practical understanding of vehicle maintenance, repairs, breakdowns, and inspection processes. Experience dealing with insurance claims, police reports, garages, workshops, vehicle inspections, and spare parts follow-ups will be an added advantage. Vehicle maintenance knowledge or certification will be an added advantage. Must be able to work both in the office and in the field. Must have good communication, reporting, follow-up, and record-keeping skills. Must be computer literate and able to prepare reports using basic office tools. APPLICATION DOCUMENTS REQUIRED Applicants must submit: Application letter. Updated CV. NRC copy. Driver’s licence copy. Academic/professional certificates. Traceable references. IMPORTANT NOTICE Only applicants who meet the minimum requirements should apply. Shortlisted candidates may be required to undergo practical assessments, interviews, and background/reference checks. How to Apply: Send your application by email to: cyprian@macroworldservices.com copy : samzambiacareers@gmail.com Email Subject: Fleet Maintenance & Accident Officer Application Due date is 20 June 2026.Fleet Maintenance & Accident OfficerFleet Maintenance & Accident OfficerLusakaLusakaOur client is looking for a disciplined, proactive, and well-organized Fleet Maintenance & Accident Officer to support the company’s vehicle operations, accident handling, maintenance coordination, and fleet reliability.Our client is looking for a disciplined, proactive, and well-organized Fleet Maintenance & Accident Officer to support the company’s vehicle operations, accident handling, maintenance coordination, and fleet reliability.The ideal candidate must be able to work both in the office and in the field, follow up matters aggressively, communicate professionally with drivers, workshops, insurers, and internal teams, and ensure that vehicles are returned to operation as quickly and efficiently as possible.The ideal candidate must be able to work both in the office and in the field, follow up matters aggressively, communicate professionally with drivers, workshops, insurers, and internal teams, and ensure that vehicles are returned to operation as quickly and efficiently as possible.ROLE PURPOSEROLE PURPOSEThe Fleet Maintenance & Accident Officer will be responsible for coordinating vehicle maintenance, accident response, repairs, insurance documentation, workshop follow-ups, breakdown reporting, vehicle inspections, and fleet condition tracking. The role requires a person who is highly organized, practical, firm with drivers, and able to manage multiple vehicle-related issues at the same time.The Fleet Maintenance & Accident Officer will be responsible for coordinating vehicle maintenance, accident response, repairs, insurance documentation, workshop follow-ups, breakdown reporting, vehicle inspections, and fleet condition tracking. The role requires a person who is highly organized, practical, firm with drivers, and able to manage multiple vehicle-related issues at the same time.KEY DUTIES AND RESPONSIBILITIESKEY DUTIES AND RESPONSIBILITIESCoordinate accident response processes, including receiving accident reports, collecting supporting documents, following up police reports, and ensuring timely internal reporting.Coordinate accident response processes, including receiving accident reports, collecting supporting documents, following up police reports, and ensuring timely internal reporting.Liaise with insurers, assessors, garages, workshops, drivers, and management on accident-related matters.Liaise with insurers, assessors, garages, workshops, drivers, and management on accident-related matters.Track all accident cases from initial report up to repair completion, insurance decision, excess payment, vehicle release, and redeployment.Track all accident cases from initial report up to repair completion, insurance decision, excess payment, vehicle release, and redeployment.Coordinate vehicle repairs, breakdown response, routine servicing, inspections, and maintenance follow-ups.Coordinate vehicle repairs, breakdown response, routine servicing, inspections, and maintenance follow-ups.Maintain accurate records of vehicle faults, repairs, service history, accident cases, quotations, invoices, garage updates, and job cards.Maintain accurate records of vehicle faults, repairs, service history, accident cases, quotations, invoices, garage updates, and job cards.Follow up workshops and mechanics to ensure repairs are completed within agreed timelines.Follow up workshops and mechanics to ensure repairs are completed within agreed timelines.Assist in monitoring vehicle condition, cleanliness, roadworthiness, mileage, tyres, brakes, lights, oil, water, and general mechanical condition.Assist in monitoring vehicle condition, cleanliness, roadworthiness, mileage, tyres, brakes, lights, oil, water, and general mechanical condition.Report recurring mechanical problems, driver negligence, poor vehicle handling, or maintenance abuse.Report recurring mechanical problems, driver negligence, poor vehicle handling, or maintenance abuse.Assist with spare parts sourcing, quotation follow-up, and documentation where required.Assist with spare parts sourcing, quotation follow-up, and documentation where required.Support the Fleet Manager in ensuring high vehicle uptime, reduced downtime, proper documentation, and disciplined fleet control.Support the Fleet Manager in ensuring high vehicle uptime, reduced downtime, proper documentation, and disciplined fleet control.Conduct field visits where required to inspect vehicles, follow up workshops, attend breakdowns, or assist with accident documentation.Conduct field visits where required to inspect vehicles, follow up workshops, attend breakdowns, or assist with accident documentation.Prepare regular maintenance, accident, repair, and vehicle status reports.Prepare regular maintenance, accident, repair, and vehicle status reports.MINIMUM REQUIREMENTSMINIMUM REQUIREMENTSMinimum of 2 years’ experience in fleet operations, vehicle maintenance coordination, accident handling, insurance claims, garage/workshop follow-up, or a related field.Minimum of Minimum of 2 years’ experience2 years’ experience in fleet operations, vehicle maintenance coordination, accident handling, insurance claims, garage/workshop follow-up, or a related field. in fleet operations, vehicle maintenance coordination, accident handling, insurance claims, garage/workshop follow-up, or a related field.Diploma or Degree in Transport & Logistics, Insurance, Automotive Engineering, Operations Management, Business Administration Or related field.Diploma or Degree in Transport & Logistics, Insurance, Automotive Engineering, Operations Management, Business Administration Or related field.Valid driver’s license is required.Valid driver’s license is required.Must have practical understanding of vehicle maintenance, repairs, breakdowns, and inspection processes.Must have practical understanding of vehicle maintenance, repairs, breakdowns, and inspection processes.Experience dealing with insurance claims, police reports, garages, workshops, vehicle inspections, and spare parts follow-ups will be an added advantage.Experience dealing with insurance claims, police reports, garages, workshops, vehicle inspections, and spare parts follow-ups will be an added advantage.Vehicle maintenance knowledge or certification will be an added advantage.Vehicle maintenance knowledge or certification will be an added advantage.Must be able to work both in the office and in the field.Must be able to work both in the office and in the field.Must have good communication, reporting, follow-up, and record-keeping skills.Must have good communication, reporting, follow-up, and record-keeping skills.Must be computer literate and able to prepare reports using basic office tools.Must be computer literate and able to prepare reports using basic office tools.APPLICATION DOCUMENTS REQUIREDAPPLICATION DOCUMENTS REQUIREDApplicants must submit:Applicants must submit:Application letter.Application letter.Updated CV.Updated CV.NRC copy.NRC copy.Driver’s licence copy.Driver’s licence copy.Academic/professional certificates.Academic/professional certificates.Traceable references.Traceable references.IMPORTANT NOTICEIMPORTANT NOTICEOnly applicants who meet the minimum requirements should apply. Shortlisted candidates may be required to undergo practical assessments, interviews, and background/reference checks.Only applicants who meet the minimum requirements should apply. Shortlisted candidates may be required to undergo practical assessments, interviews, and background/reference checks. How to Apply: Send your application by email to: cyprian@macroworldservices.com copy : samzambiacareers@gmail.comHow to Apply:How to Apply: Send your application by email to: Send your application by email to: cyprian@macroworldservices.comcyprian@macroworldservices.com copy : copy : samzambiacareers@gmail.comsamzambiacareers@gmail.comEmail Subject: Fleet Maintenance & Accident Officer ApplicationEmail Subject: Fleet Maintenance & Accident Officer ApplicationDue date is 20 June 2026.