Credit Controller

We are seeking a highly organized, detail-oriented, and compassionate Credit Controller to manage outstanding patient accounts, oversee debt recovery processes, and ensure accurate financial records within a healthcare environment.Responsibilities:Manage and monitor aged debt and outstanding patient accounts, ensuring timely follow-ups and effective debt recovery.Contact patients, relatives, carers, and legal representatives through phone calls, emails, and letters to discuss outstanding balances and payment arrangements.Communicate with elderly and vulnerable patients professionally, demonstrating patience, empathy, and sensitivity to individual circumstances.Explain invoices, treatment charges, outstanding balances, and available payment options clearly and accurately.Collaborate with families, carers, and individuals holding Power of Attorney to establish payment responsibilities and agree on suitable repayment plans.Maintain accurate records of patient communications, payment agreements, account updates, and collection activities.Work closely with reception and clinical teams to resolve billing queries, coordinate payment follow-ups, and maintain accurate patient records.Reconcile bank payments against patient accounts, ensuring correct payment allocation and timely resolution of discrepancies.Support month-end and year-end financial processes by preparing accurate debt reports and payment reconciliation information.Prepare weekly debt management reports, monitor key performance indicators (KPIs), and provide updates to management.Ensure all debt recovery activities comply with confidentiality requirements, safeguarding considerations, and company procedures.Requirements:Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.Proven experience in Credit Control, Debt Recovery, Accounts Receivable, Healthcare Billing, or Patient Accounts Administration.Experience managing aged debt, payment collections, repayment arrangements, and account reconciliations.Strong understanding of payment allocation, bank reconciliations, and basic financial reporting.Experience communicating with patients, families, carers, or legal representatives regarding financial matters is advantageous.Knowledge of healthcare billing processes and patient management systems is preferred.Understanding of patient confidentiality, safeguarding principles, and the needs of vulnerable individuals.Proficiency in Microsoft Excel, accounting software, and financial record management.Experience preparing debt collection reports and monitoring performance against KPIs.Excellent written and verbal English communication skills.