Tourism Operations Supervisor

Job Title: Tourism Operations SupervisorLocation: Kafue National ParkReports To: Tourism ManagerJob Type: Full-TimeBackgroundAfrican Parks is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. African Parks manages 24 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, the Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia, and Zimbabwe.About the RoleWe are seeking a dynamic and experienced Tourism Operations Supervisor to oversee and coordinate tourism services within Kafue National Park. The successful candidate will ensure high-quality visitor experiences while maintaining strong alignment with conservation objectives and operational standards.Key ResponsibilitiesOversee daily tourism operations, facilities, and visitor servicesSupervise and support staff, including training and performance managementEnsure compliance with health, safety, and environmental standardsMaintain tourism infrastructure and report maintenance needsAnalyse operational data and prepare reportsSupport marketing, stakeholder engagement, and park promotionAssist with budgeting, revenue collection, and financial accountabilityRequirementsBachelor’s degree in Tourism, Conservation, Business Administration, or a related fieldMinimum of 4 years’ experience in tourism or hospitality (protected area experience is an advantage)Proven supervisory and customer service experienceValid driver’s licence (no restrictions)Strong computer skills (Microsoft Office and social media platforms)Excellent communication, leadership, and organisational skillsKnowledge of sustainable tourism and the Zambian tourism sectorWorking ConditionsCombination of office and field-based workInvolves travel in remote areas and challenging terrainHow to ApplySubmit your CV, cover letter, and certified copies of qualifications via the official recruitment platform by 30th October 2026.Only shortlisted candidates will be contacted.African Parks is an equal opportunity employer and complies with Zambian labour laws.