Sales & Admin Assistant (Customer Calls & Bookings)

TIYENI MOBILITYJob DescriptionSales & Admin Assistant (Customer Calls & Bookings) |   Location: On-site   |   Type: Full-timeABOUT TIYENI MOBILITYTiyeni Mobility is a two-sided platform digitising intercity bus operations across Southern Africa. We help bus operators stop losing revenue to manual, paper-based ticketing, and we help travellers search, compare fares, and book tickets online. THE ROLEWe're looking for a Sales & Admin Assistant to be the friendly, reliable voice of Tiyeni for our customers. You'll handle incoming calls and WhatsApp messages from travellers asking about prices, routes, and bookings - checking accurate fare and schedule information on our platform and helping customers complete their bookings with confidence. This is a customer-facing role that keeps our booking pipeline moving and our customers happy.WHAT YOU'LL DOAnswer incoming customer calls promptly and professionally, addressing questions about routes, fares, and bus timetablesLook up real-time prices and schedules on the Tiyeni platform to give customers accurate, up-to-date informationConfirm and assist with bookings over the phone and via WhatsApp, guiding customers through the processRespond to WhatsApp messages in a timely, courteous manner, resolving queries or escalating where neededKeep basic records of customer interactions, bookings, and recurring questions or issuesFlag pricing errors, booking problems, or recurring customer complaints to the teamSupport light admin tasks related to customer service and booking coordination as neededMaintain a helpful, patient, and professional tone at all times, representing the Tiyeni brand wellOnboard new B2B bus operator users onto the Tiyeni SaaS platform, walking them through setupTrain Booth Ticket Agents on how to use the platform's core features (ticketing, route management, sales dashboards)Act as a first point of contact for onboarding questions and basic troubleshooting, escalating technical issues to the product/tech teamWHAT WE'RE LOOKING FORExcellent verbal and written communication skillsTech-savvy and comfortable learning new software quickly - able to confidently demo and explain a platform to non-technical usersComfortable using smartphones, WhatsApp, and web-based tools/apps to look up informationStrong customer service instincts - patient, polite, and solutions-focused on every callGood attention to detail, especially when confirming prices, dates, and booking detailsAble to multitask calmly, particularly during busy call periodsReliable, punctual, and comfortable working set shiftsPrior experience in a call centre, front desk, customer service, sales support, or client onboarding/training role is an advantage, but not requiredNICE TO HAVEExperience in the transport, travel, or logistics sectorFamiliarity with basic booking or POS systemsPrior experience onboarding or training users on a SaaS or software platformFluency in additional local languages relevant to our marketsWHY JOIN TIYENIYou'll be part of a small, fast-moving founding team building purpose-built technology for an industry that's long overdue for it. You'll work closely with the founders, see the direct impact of your work on real customers and real operators, and grow as the company grows.HOW TO APPLYSend your CV and a short note on why you'd be a great fit for this role.