Customer Service/Relations

Welcome and attend to walk-in clients professionally and warmly.Respond to customer enquiries and convert potential customers into sales.Prepare quotations and follow up with prospective clients.Promote the company’s products and services.Build and maintain strong, lasting relationships with clients.Create engaging content for the company’s social-media platforms.Take photographs and videos for marketing and promotional purposes.Write clear and engaging social-media posts.Develop and implement marketing ideas, campaigns and strategies.Coordinate customer orders from enquiry through to completion.Provide excellent after-sales service.Help grow the company’s online presence, customer base and sales.Perform other customer-service and marketing duties assigned by management.REQUIRED SKILLS AND ATTRIBUTESThe ideal candidate should have:Excellent communication and interpersonal skills.Strong customer-service and sales abilities.The ability to create engaging content, including photographs, videos and written posts.A creative mindset and the ability to develop effective marketing ideas and campaigns.Good computer literacy.Strong organisational and order-coordination skills.A professional, friendly and customer-focused attitude.The ability to work independently and as part of a team.Self-motivation and a results-oriented approach.EXPERIENCEPrevious experience in customer service, sales or marketing will be an added advantage.Experience managing or growing social-media pages Candidates with relevant social-media pages, campaigns or portfolios are encouraged to provide links to their work.