Front Office/Reservation Supervisor

Front Office/Reservation SupervisorQualificationsDegree or Diploma in Hospitality Management, Tourism, or related field. Experience RequirementsMinimum 3 years' experience in front office/reservation operations. Previous supervisory experience preferred. Key Duties and ResponsibilitiesSupervise reception staff. Manage guest check-ins and check-outs. Handle guest complaints and inquiries. Prepare front office reports. Ensure excellent customer service. Manage room bookings and reservations. Confirm guest bookings and payments. Maintain reservation records. Respond to customer inquiries promptly.