Team Lead - Sales and Marketing

Team Lead – Sales & MarketingHillview Blossoms Limited – Lusaka Sales OutletRole PurposeThe Team Lead – Sales & Marketing oversees Lusaka outlet operations, sales, customer service, and marketing, while coordinating with Farm Operations to grow revenue, strengthen the brand, and maintain premium cut‑flower standards.Key ResponsibilitiesShop & Operations Management·        Oversee daily outlet operations, ensuring efficiency, cleanliness, quality, and company standards.·        Manage stock, coordinate replenishment with Farm Operations, and maintain fresh, attractive displays.·        Ensure opening, closing, cash handling, and policy procedures are followed.Team Leadership & Staff Supervision·        Lead and mentor staff to meet daily, weekly, and monthly targets.·        Train staff in customer care, product knowledge, sales techniques, and digital engagement.·        Manage schedules, performance reviews, and disciplinary matters.Sales Growth & Customer Care·        Deliver excellent customer service and maintain high team standards.·        Promote premium flowers and seasonal specials through upselling and cross‑selling.·        Build relationships with walk‑in, corporate, premier, supermarket, event, hotel, and florist customers.·        Support key accounts through order coordination, timely fulfilment, and premium service.·        Resolve customer complaints promptly and professionally.Marketing & Brand Visibility·        Maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.·        Create weekly content plans for products, promotions, bouquets, and farm‑to‑shop stories.·        Track engagement and adjust campaigns to grow reach, enquiries, and conversions.·        Coordinate product updates, new varieties, and promotions with Farm Operations.Market Intelligence & Prospecting·        Identify new customer segments, corporate accounts, and partnership opportunities.·        Monitor competitors and track market trends in Lusaka’s floral and gifting sector.·        Prepare weekly and monthly sales and marketing reports with actionable insights.Analytical & Digital Tools·        Use QuickBooks Online, Excel, and customer portals to analyse sales, invoices, stock, and reports.·        Use data insights to improve sales, service, and efficiency.·        Prepare ZRA Smart Invoices within 72 hours of each sale.Qualifications & Experience·        Diploma in Marketing, Sales, Business Administration, or a related field is an advantage.·        2–3 years’ experience in retail sales, customer service, or marketing; floriculture or FMCG experience is an advantage.·        Ability to lead teams and manage retail operations.·        Strong analytical skills and practical QuickBooks Online and Excel experience.·        Excellent communication in English and at least one major Zambian language.·        Strong customer care skills and commitment to premium service.·        Able to multitask, work under pressure, and meet sales targets.·        Essential experience in social media management.Key Competencies·        Customer‑centred mindset·        Leadership and people management·        Sales negotiation and closing ability·        Digital marketing and content creation·        Data analysis and reporting·        Problem‑solving and sound decision‑making·        Professionalism and reliability·        Creativity in product presentation and promotionsWorking Conditions·        Based at the Hillview Blossoms sales outlet in central Lusaka.·        Requires weekend and holiday availability during peak demand and seasonal events.·        May require occasional farm visits for coordination meetings.