ASSISTANT OFFICER - OFF PAYROLL (RECOVERIES)

ASSISTANT OFFICER – OFF PAYROLL (RECOVERIES) - LUSAKAJOB SUMMARYThe job holder will be responsible for the accurate, timely, and compliant administration of Off-Payroll, Doubtful and Bad debt collection processes within the Recoveries Department. The role includes following for Off-Payroll, Doubtful and Bad debt client accounts: portfolio monitoring, customer communication at base, tracing (field & skip tracing), record keeping, legal compliance and reporting. JOB SPECIFICATIONSTimely follow ups and engagement of clients in Bad debt, Doubtful or Off Payroll clients Serve formal letters, notices, or legal documents to Bad debt, Doubtful Off-Payroll clients when necessaryConduct Physical visits and client tracing activities Track assigned loan portfolios and identify loan accounts entering delinquencyEnsure all recovery actions adhere to financial sector regulations, strict data privacy and consumer protection laws.Handling of Bad debt, Doubtful Off-Payroll clients Arrear clients queries, timely escalation and resolution.Prepare collections and collections related performance reportsMINIMUM ENTRY REQUIREMENTSFull Grade 12 School Certificate with five (5) ‘O’ Levels including Mathematics and English.Degree in Banking; or Degree in Business Administration, Finance, Economics, or any business-related field.Minimum of two (2) years’ experience in a Collections/Recoveries role or the Financial Services sector (Banking or Microfinance).OTHER SKILLS AND ATTRIBUTESExcellent stakeholder management and communication skills.Good data entry and accuracy skillsStrong documentation and record-keeping ability.Excellent interpersonal skillsExcellent communication and listening skills; (in both English and local languages for clarity).Ability to work under strict deadlines.Problem-solving and escalation management skills.Excellent negotiation skillsIntegrity, accountability, and confidentiality.TO APPLYSuitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to careers@bayport.co.zm. The closing date for receiving applications is Wednesday 15 July 2026. Only shortlisted candidates will be contacted.