Control room Manager

JOB OPPORTUNITY-Control Room ManagerAbout UsArm Secure Limited is a leading security services provider offering integrated protection solutions including armed response, Man Guarding, CCTV monitoring and installation, alarm systems, and mobile patrol services. We are committed to delivering reliable, responsive, and professional security services to our clients nationwide.Position OverviewWe are seeking an experienced and highly competent Control Room Manager to oversee 24/7 security operations within our central control room. The successful candidate will be responsible for managing real-time monitoring systems, coordinating incident response, and supervising control room staff to ensure operational excellence.1. Key Responsibilities-Control Room OperationsOversee all real-time monitoring of CCTV, alarm systems, GPS tracking, and radio communications.Ensure continuous 24/7 operational readiness of the control room.Supervise control room operators and shift supervisors.Incident Management & ResponseReceive, assess, and prioritize security incidents and emergency calls.Coordinate rapid deployment of armed response teams and field officers.Ensure accurate incident logging, escalation, and follow-up until closure.Communication & CoordinationMaintain effective communication between control room, patrol units, supervisors, and clients.Ensure proper handover between shifts with complete operational briefing.Liaise with police and emergency services when required.Reporting & DocumentationCompile daily, weekly, and monthly operational reports.Ensure accurate recording of all alarms, incidents, and response actions.Maintain compliance records and audit trails for all control room activities.Systems & Technology OversightEnsure optimal functioning of control room systems (CCTV, tracking systems, radio networks, alarm platforms).Report system faults and coordinate maintenance with technical teams.Support implementation of new security technologies.People ManagementSupervise, train, and evaluate control room staff.Manage shift schedules, attendance, and discipline.Conduct performance reviews and recommend training needs.Compliance & Risk ManagementEnsure adherence to company SOPs and client security requirements.Identify operational risks and recommend preventive measures.Enforce confidentiality and data protection standards.2. Minimum Qualifications & ExperienceGrade 12 certificate (minimum requirement)Diploma or Degree in Security Management, Criminology, or related field (advantage)3–5 years’ experience in a control room or security operations environmentAt least 2 years in a supervisory/managerial roleKnowledge of CCTV systems, alarm monitoring, and radio communication systemsComputer literate (MS Office and security software systems)3. Key CompetenciesStrong leadership and people management skillsExcellent communication and coordination abilitiesAbility to work under pressure and handle emergenciesHigh level of integrity and attention to detailDecision-making and problem-solving skillsCustomer service orientation