Business Analyst

We are seeking a highly motivated results-oriented and strategic Business Analyst. The Purpose of this role is to bridge business needs and technical solutions by eliciting and analyzing requirements, re-engineering business processes, and translating them into well-specified, technically sound solutions for BGS software and digital-transformation projects — ensuring delivered solutions meet client and business objectives.Key Responsibilities•    Elicit, analyze and document business, functional and non-functional requirements through stakeholder workshops, interviews and document analysis.•    Analyze, model and re-engineer business processes (“as-is” to “to-be”), removing inefficiencies and designing improved, automation-ready workflows.•    Produce Business Requirements Documents (BRDs), user stories, use cases, process maps and Requirements Traceability Matrices (RTMs).•    Translate re-engineered processes and requirements into clear technical specifications for the development team.•    Work closely with developers and architects on solution design, data models, integrations and APIs, applying sound technical judgement.•    Support backlog prioritization, sprint planning and the definition of acceptance criteria, user alignment, and support User Acceptance Testing (UAT).•    Assess and manage scope changes through the change-control process.•    Contribute to proposals, feasibility studies and solution demonstrations.•    Maintain requirements and process documentation and ensure traceability throughout the project lifecycle.Qualifications and Experience•    Bachelor's degree in Business Administration, Information Systems, Computer Science or a related field.•    Minimum 2–3 years' experience as a Business Analyst on software/ICT projects, including hands-on business process re-engineering.•    Sound technical acumen — a working understanding of software development, databases/SQL, system integration and APIs.•    Working knowledge of Agile and PRINCE2 delivery methodologies and of process-modelling notations (BPMN, UML).•    A business-analysis (CBAP, IIBA-ECBA) and/or process-improvement (Lean/Six Sigma) certification is an added advantage.Key Competencies•    Strong analytical, problem-solving and business-process re-engineering skills.•    Technical acumen and the ability to engage credibly with developers and architects.•    Excellent requirements-elicitation and documentation skills.•    Strong communication and stakeholder-management skills.•    Attention to detail and structured, end-to-end thinking.Interested candidates who meet the above requirements are invited to submit their application letter detailed Curriculum Vitae (CV) and certified copies of relevant qualifications to careers@bgsgroup.co.zm