Payments and Collections Officer

About IO TechnologiesIO Technologies Limited provides practical IoT-enabled technology solutions through the Packet-V platform, helping businesses improve visibility, security, and operational insight across their assets and operations. The company’s services include fleet management and GPS tracking, fuel management and theft-prevention solutions, intelligent security camera systems, smart locks, and data-driven operational insights for customers who need reliable, real-time monitoring and managed technology support.Through its service model, IO Technologies simplifies IoT adoption by providing and maintaining the required equipment while customers pay an installation fee and a predictable monthly support fee. This allows clients to focus on the value of the data, insights, and security provided by the Packet-V platform while IO Technologies manages the underlying technology.Role SummaryIO Technologies is seeking a diligent, organized, and customer-focused Payments and Collections Officer to support the company’s client account management, payment tracking, collections, and revenue follow-up processes. The successful candidate will be responsible for ensuring that client subscriptions, installation fees, and other payments are accurately monitored, followed up, recorded, and reported in a timely and professional manner.This role is ideal for a disciplined finance or accounts professional who can combine strong bookkeeping ability with excellent communication skills. The Payments and Collections Officer will work closely with clients, management, sales, and operations teams to maintain healthy client accounts, reduce overdue balances, support timely subscription renewals, and contribute to the company’s overall cash-flow and customer-service objectives.Key Role InformationPosition Title: Payments and Collections OfficerCompany: IO Technologies LimitedLocation: Kitwe, ZambiaMain Focus: Payment tracking, collections, client account follow-up, reporting, and basic bookkeeping supportReporting Line: Management / Finance and Operations LeadWorking Arrangement: Office-based, with client follow-upsSuitable For: Candidates with experience in accounts, collections, receivables, customer service, or subscription-based client account managementKey Duties and ResponsibilitiesClient Account and Payment ManagementThe Payments and Collections Officer will maintain accurate and up-to-date records of client accounts, including installation fees, monthly support fees, subscription payments, outstanding balances, and payment commitments. The officer will monitor accounts regularly to ensure that payments are received on time and that overdue accounts are identified early.The role will also require the officer to support the renewal of client subscriptions by tracking due dates, notifying clients in advance, and coordinating with internal teams to ensure that account status is clearly understood before service issues arise.Collections and Follow-UpThe officer will contact clients professionally and consistently regarding pending payments, overdue invoices, subscription renewals, and payment arrangements. All communication must be courteous, firm, and aligned with the company’s commitment to strong client relationships.Where payment delays occur, the officer will document follow-up actions, escalate high-risk accounts to management, and recommend practical next steps for resolving overdue balances. The officer will be expected to balance effective collections with client retention and service satisfaction.Basic Bookkeeping and Records SupportThe Payments and Collections Officer will provide bookkeeping support by ensuring that payment records, receipts, client balances, and account notes are properly captured and reconciled. The role may involve preparing simple account summaries, updating spreadsheets or accounting systems, and supporting management with reliable financial information.Accuracy, confidentiality, and attention to detail are essential. The officer must ensure that all client financial information is handled responsibly and in accordance with company expectations.Communication and Internal CoordinationThe officer will act as a key link between clients and internal teams on payment-related matters. This includes coordinating with sales, technical support, and management to confirm client account status, installation payment status, service subscription standing, and any issues that may affect collections.The officer will also provide regular updates to management on payment trends, collection progress, overdue accounts, and client concerns that may require attention.Reporting and Performance TrackingThe role will include preparing periodic reports on receivables, overdue accounts, payment commitments, subscription renewals, and collection performance. The officer should be able to interpret account information and highlight risks, opportunities, and recurring issues that may affect revenue collection.The officer may also support the development of improved payment follow-up processes, client account controls, and reporting formats as the company grows.Continuous ImprovementIO Technologies operates in a fast-moving technology and service environment. The Payments and Collections Officer will be expected to proactively suggest improvements to payment tracking, collections communication, account documentation, and internal reporting. The officer should help the company maintain a professional, efficient, and customer-friendly accounts process.Required Qualifications and ExperienceEducationA diploma or certificate in Accounting, Finance, Business Administration, Banking and Finance, or a related field is preferred.ExperiencePrior experience in collections, accounts receivable, bookkeeping, customer account management, or finance administration will be an advantage.Technical SkillsStrong proficiency in Microsoft Excel or Google Sheets is required. Experience with accounting software, invoicing tools, and CRM systems will be a clear added advantage.CommunicationThe candidate must be able to communicate clearly, professionally, and confidently with clients and internal teams.OrganizationThe role requires excellent record-keeping, follow-up discipline, and the ability to manage multiple client accounts at once.IntegrityThe candidate must demonstrate honesty, confidentiality, and responsible handling of financial and client information.Key CompetenciesThe ideal candidate will be highly organized, driven, detail-oriented, and reliable. They should be comfortable following up with clients on financial matters while maintaining a professional and respectful tone. The candidate must be able to work independently, manage deadlines, and escalate issues appropriately when accounts become overdue or when client concerns require management attention.Strong analytical ability will be important, especially in reviewing client balances, identifying overdue trends, and preparing meaningful reports. The candidate should also have a service-oriented mindset, recognizing that collections work is not only about recovering payments but also about preserving long-term client relationships.Key Performance IndicatorsKPI Areas:Payment Tracking - Client payments and balances are accurately updated and monitored.Collections Performance - Overdue accounts are followed up consistently and reduced over time.Subscription Renewals - Upcoming renewals are identified early and followed up before expiry.Reporting - Management receives timely, accurate, and useful payment and collections reports.Client Communication - Clients receive professional, clear, and consistent communication regarding payments.Record Accuracy - Receipts, balances, notes, and payment commitments are properly documented.Internal Coordination - Payment-related issues are escalated and resolved efficiently with relevant teams.Working HoursThe Payments and Collections Officer will work standard business hours as determined by IO Technologies. Due to the operational nature of the role, occasional work outside standard business hours may be required where urgent client follow-ups, reporting deadlines, or operational needs arise.What IO Technologies OffersIO Technologies offers the opportunity to join a growing technology company delivering practical IoT, security, fleet, and asset-monitoring solutions to clients. The role provides exposure to client account management, subscription-based service operations, financial administration, and a technology-driven business environment.The successful candidate will work in a professional setting where accuracy, initiative, client service, and accountability are valued.