IT SUPPORT STAFF

Chrilan Technology Limited is looking for a motivated and reliable IT Support Staff member to join our team.The successful candidate will provide technical support to clients, assist with system setup, troubleshoot IT-related issues, and support the smooth operation of our software and services.Position: IT Support StaffLocation: LusakaCompany: Chrilan Technology LimitedKey ResponsibilitiesProvide first-line technical support to clients.Assist with software setup, configuration and troubleshooting.Respond to client support requests through phone, email and remote support tools.Help diagnose hardware, network, internet and software-related issues.Escalate complex technical issues to the appropriate team.Maintain clear records of support issues and resolutions.Support system updates, resets and basic user training where required.Ensure professional and timely communication with clients.Minimum RequirementsGrade 12 Certificate.Diploma in an IT-related field.Basic knowledge of computer hardware, software, networking and troubleshooting.Good communication skills.Ability to work under pressure and resolve issues quickly.Good customer service attitude.Willingness to learn and follow technical procedures.Must be reliable, organised and professional.Added AdvantageExperience in IT support, software support or helpdesk support.Knowledge of POS systems, accounting systems or invoicing systems.Experience using remote support tools.Basic understanding of databases or APIs.How to ApplyInterested candidates should send their CV and copies of qualifications to:Email: info@chrilantech.comSubject: Application for IT Support StaffDeadline: 15/06/2026Only shortlisted candidates will be contacted.