Senior Operations Manager

SENIOR OPERATIONS MANAGER - LusakaSPORTS BETTING COMPANYCompany: Bwana BetPay: K10,000Start: immediateLocation: LusakaREQUIRED qualifications:+5 years of management level of operations experience in retail.PROVABLE experience of effective team and project management in retail or other appropriate sectors.OVER 25 years of age, must be mature and responsible.Able to communicate very clearly.Capable to resolve problems and tasks without supervision.Own transport or car an advantage but not essential (job requires frequent travel about Lusaka - transport costs will be covered)DUTIES:1. Overseeing shop operations - ensuring customer service is prioritised and shop is run efficiently2. Solving problems and maintaining discipline.3. Getting feedback from clients on issues at the shop4. Setting up and outfitting new shops.5. Carrying out tasks as set by managementTO APPLY:Send an email and in the email write about your skills, experience and examples of your experience in management.job.bwanabet@gmail.comDO NOT SEND PDFs with CV or COVERLETTEREmails with PDFs will be deleted without being opened.This is a first test of attention skills and competency to follow instructions.Write the email in this format:1. Your name and contact details2. What management positions you have held and at which companies3. Describe your approach to management. What kind of teams have you managed and give brief description of what kind of challenges you faced with them and how you overcame those problems.4. What achievements were you able to reach with your team5. How you ensured employees performed to reach sales targets and/or increase customer service satisfaction6. How you handled discipline of employees7. How you motivated employees to increase performance8. Provide specific examples from your experience how you increased revenues or were able to hit performance targets.Provide 2 professional references from previous employers from retail or customer service industry.Only candidates who meet the above criteria will be contacted for an interview.