Customer Care– Tiidon Marketplace

Tiidon Marketplace is looking for a proactive and customer-focused Customer Retention Officer to help maintain strong relationships with existing sellers.Role OverviewTiidon Marketplace is looking for a proactive and customer-focused Customer Retention Officer to help maintain strong relationships with existing sellers.In this role, you will ensure sellers remain active, satisfied, and consistently listing products on the platform. Your focus will be on engagement, support, and long-term seller growth.Key ResponsibilitiesFollow up with existing sellers to ensure continued activityMonitor seller performance and engagement levelsAssist sellers with challenges related to product listings and account usageProvide guidance on improving sales and visibilityIdentify inactive accounts and reactivate themMaintain strong relationships with marketplace sellersMeet weekly and monthly retention targetsSubmit daily and weekly performance reportsRequirementsStrong communication and relationship-building skillsCustomer service mindsetProblem-solving abilityBasic smartphone and app knowledgeSelf-motivated and performance-drivenAbility to work independentlyExperience in customer service, sales, or account management is an advantageCompensation & GrowthContract-based positionPerformance-based incentivesOpportunity for long-term growth based on resultsStrong earning potential for high performersHow to ApplyWe recommend applying through the official application link provided.Alternatively, you may send your CV to: www.tiidon.com