Housekeeping & Booking Manager

Housekeeping & Booking ManagerWe are looking for a highly motivated and experienced Housekeeping & Booking Manager to join our growing apartment hospitality team.The ideal candidate should have strong hospitality and marketing experience, excellent customer service skills, and the ability to manage apartment operations efficiently while ensuring exceptional guest experiences.Key ResponsibilitiesManage apartment bookings and reservations across various platformsCoordinate housekeeping schedules and maintain high cleanliness standardsHandle guest check-ins, check-outs, and customer enquiries professionallyMonitor apartment occupancy and implement strategies to maximise bookingsOversee guest relations and ensure excellent customer satisfactionManage inventory, supplies, and daily apartment operationsAssist with marketing and promotion of apartments through social media and online platformsCoordinate maintenance issues and ensure apartments are guest-ready at all timesRequirementsProven experience in hospitality, apartment management, or guest servicesStrong marketing and booking management skillsExcellent communication and interpersonal skillsBubbly, charismatic, proactive, and well-presented personalityStrong organisational and problem-solving abilitiesAbility to work independently and under pressureValid driver’s licence for both automatic and manual vehiclesMust own a motor vehicleComputer literacy and familiarity with booking platforms is an added advantageMust be willing to start immediatelyPreferenceCandidates residing close to Silverest or Avondale will be given first preference.Application InstructionsInterested candidates must submit:Updated CVCover LetterDesired salary in Zambian KwachaPlease note that applications submitted without a cover letter will automatically be discarded.We are seeking someone energetic, reliable, customer-focused, and passionate about hospitality, with the ability to create memorable guest experiences while maintaining efficient operational standards.To apply, please send your application to hospitalityzm@gmail.com