Sales and Stores Officer - Irrigation

Sales and Stores Officer Location: Chisamba, Zambia Reporting To: Branch ManagerJob PurposeThe Sales and Stores Officer will play a critical role in supporting branch operations by driving sales growth while ensuring efficient inventory control and stores management. The position combines customer engagement, sales administration, inventory accountability, and system-based stock management to ensure operational efficiency, accuracy, and excellent customer service delivery.Key Responsibilities1. Sales & Customer ServiceAttend to walk-in customers and provide professional assistance, including accurate product information, pricing, and quotations.Promote and market the company’s products and services to farmers, contractors, and agribusiness clients within Chisamba and surrounding areas.Prepare quotations, sales orders, delivery notes, and invoices using approved company systems and procedures.Proactively follow up on customer inquiries and quotations to support conversion of leads into confirmed sales.Build and maintain strong customer relationships through professional communication and after-sales support.Support branch marketing activities, sales campaigns, and promotional initiatives aimed at increasing revenue and customer retention.2. Stores & Inventory ManagementReceive, inspect, verify, and accurately record incoming stock into the inventory management system.Ensure stock is issued strictly against approved documentation and authorised system transactions.Maintain accurate and up-to-date inventory records through both system controls and manual reconciliations where required.Conduct routine stock monitoring activities, including daily spot checks, monthly stock counts, and quarterly stock takes.Investigate, document, and report stock variances, damages, obsolete items, and slow-moving inventory in a timely manner.Ensure proper storage practices, labelling standards, and housekeeping within the stores environment at all times.3. Stock Control, Systems & ReportingMonitor stock levels and prepare timely reorder requests to prevent stock shortages and operational disruptions.Ensure all inventory movements, including receipts, transfers, issues, and returns, are accurately captured in the inventory system.Prepare and submit accurate sales, stock, reconciliation, and variance reports using Microsoft Excel and other approved reporting tools.Assist in managing and monitoring consignment stock where applicable.Ensure adherence to company internal controls, inventory management procedures, and audit requirements.4. Administration & CoordinationCoordinate with procurement, logistics, finance, and other departments regarding stock movements and supporting documentation.Ensure all sales transactions are accurately captured for invoicing, revenue recognition, and customer account reconciliation.Maintain organised and up-to-date filing systems for both physical and electronic sales and inventory documentation.Support general branch administration and perform any additional duties assigned by management.Key Performance Indicators (KPIs)Achievement of branch sales targetsAccuracy of inventory records and stock reconciliationTimeliness and accuracy of operational reportingReduction in stock variances and slow-moving inventoryCompliance with company policies, procedures, and internal controlsQualifications & ExperienceMinimum Grade 12 CertificateDegree in Sales, Business Administration, Logistics, Stores Management, Supply Chain, or a related field will be an added advantageMinimum of 3 – 5 years’ experience in sales, stores, or inventory managementExperience using inventory management systems and/or ERP systemsPrevious experience within the agricultural, irrigation, hardware, or spare parts industry will be an added advantageSkills & CompetenciesStrong knowledge and experience in inventory management systemsProficiency in Microsoft Office applications, particularly Excel, Word, and OutlookStrong Excel skills for stock reconciliation, reporting, and analysisGood numerical, analytical, and record-keeping abilitiesStrong sales, negotiation, and customer service skillsExcellent communication and interpersonal skillsHigh level of integrity, accountability, and attention to detailAbility to work independently with minimal supervision and effectively manage multiple prioritiesOther RequirementsMust be willing and able to be based in ChisambaWillingness to work extended hours during peak operational periodsMust be available to work on Saturdays as requiredWorking ScheduleMonday to Friday: 07:30hrs – 17:00hrsSaturday: 08:00hrs – 12:30hrs (alternating schedule available)