Head of Technical,Monitoring & Rapid Response

VACANCY ANNOUNCEMENTHead of Security Technology, Monitoring & Rapid Response Location: Lusaka, ZambiaSwiss Guard Security Services Ltd is a leading security services provider committed to delivering innovative, reliable, and technology-driven security solutions. We are seeking a highly skilled and results-oriented professional to join our team as Head of Security Technology, Monitoring & Rapid Response.Job PurposeThe role is responsible for leading and managing all security technology operations, including control room activities, alarm monitoring, rapid response coordination, security systems installation and maintenance, IT infrastructure, and remote guard monitoring. The successful candidate will ensure operational efficiency, service excellence, and revenue growth while maintaining high standards of security and customer satisfaction.Key Responsibilities1. Strategic Leadership & ManagementDevelop and implement departmental strategies to drive efficiency and profitability Establish policies, procedures, and performance metrics (KPIs) Identify and develop new business opportunities 2. Control Room & Rapid Response OperationsOversee 24/7 control room and alarm monitoring systems Coordinate emergency responses and incident management Ensure optimal performance of monitoring systems and technologies 3. Security Systems & Technology ManagementSupervise installation and maintenance of CCTV, alarms, and access control systems Ensure compliance with industry standards and client requirements Manage maintenance schedules and system uptime 4. IT & Digital Security InfrastructureOversee IT systems supporting security operations Implement cybersecurity measures and system upgrades 5. Fleet & Surveillance ManagementManage GPS tracking and real-time monitoring of company vehicles Develop analytics to enhance operational efficiency 6. Remote Guard MonitoringEnhance remote surveillance solutions and guard performance tracking Ensure real-time communication between field teams and control room 7. Financial & Revenue ManagementDevelop and manage departmental budgets Drive revenue through innovative security technology services Oversee pricing models for services 8. Team Leadership & DevelopmentRecruit, train, and mentor staff Promote a high-performance culture and continuous learning 9. Client Engagement & Business DevelopmentBuild strong client relationships and deliver customized solutions Support marketing and sales initiatives 10. Compliance & Risk ManagementEnsure adherence to legal and regulatory requirements Implement risk mitigation strategies and emergency protocols Minimum RequirementsBachelor’s degree in Security Management, IT, Engineering, or related field 5–7 years’ experience in security technology or operations management Strong leadership and strategic planning skills Technical expertise in CCTV, alarm systems, GPS tracking, and monitoring solutions Knowledge of IT infrastructure and cybersecurity Strong analytical, problem-solving, and decision-making skills Proven business acumen with revenue generation experience Excellent communication and interpersonal skills Key CompetenciesResults-oriented with strong attention to detail Ability to work under pressure and meet deadlines High level of integrity and professionalism Strong teamwork and collaboration skills Additional RequirementsFlexibility to work outside normal working hours when required How to ApplyInterested candidates should submit their CV and cover letter to: human.resource@swissguardsecurity.org Closing Date: 23/04/2026Only shortlisted candidates will be contacted.Top of Form