Administrative Officer

Job PurposeTo provide efficient administrative, financial, and operational support to the company by managing invoicing, quotations, bookkeeping, staff onboarding, and coordinating the assignment of maids to clients through the company app.Key ResponsibilitiesQuotations & Client ManagementPrepare and issue detailed quotations based on client requirementsRespond to client inquiries and service requests in a timely mannerMaintain records of quotations and client engagements Support pricing decisions in coordination with management Invoicing & BillingPrepare and issue accurate invoices to clients promptlyMonitor payments and follow up on outstanding balancesMaintain proper invoicing records and reconciliation reports Address and resolve client billing queries Bookkeeping & Financial AdministrationRecord daily financial transactionsMaintain accurate and up-to-date financial records Assist with bank reconciliations and financial reporting Organize and maintain financial documents and receipts Staff AdministrationFacilitate onboarding and orientation processesCreate and maintain staff recordsRegister and manage maid profiles on the company app/system Ensure compliance with company policies and statutory requirements Staff Scheduling & AssignmentMonitor incoming client bookings on the company app Assign available and suitable maids to client requests promptly Ensure optimal allocation of staff based on location, availability, and skillset Communicate assignments clearly to maids and confirm attendance Track job completion and address any service delivery issues Maintain accurate scheduling and assignment records General AdministrationMaintain office files, records, and correspondence Provide administrative support to management and operations Coordinate internal communication and scheduling Manage office supplies and administrative logistics Qualifications & ExperienceDiploma in Business Administration, Accounting, or related field Minimum of 2 years’ experience in administration, bookkeeping, or operations Experience in service delivery or app-based operations is an added advantage Key Skills & CompetenciesStrong organizational and multitasking abilities Good numerical and bookkeeping skills Proficiency in Microsoft Office (especially Excel) and basic accounting tools Ability to work with mobile or web-based applications Strong communication and customer service skills Attention to detail and problem-solving ability