Officer – Electronic Government Procurement

The Zambia Public Procurement Authority (ZPPA) a body corporate and responsible for regulation of public procurement in Zambia invites applications from suitably qualified and experienced candidates for appointment into ZPPA’s establishment for the following positions: JOB TITLE: OFFICER – ELECTRONIC GOVERNMENT PROCUREMENT, ZPPA 06 (1 POSITION) PURPOSE To effectively provide support to the Electronic Government Procurement (e-GP) system users. The Officer will be responsible for providing procurement support related to the performance of various tasks by users on the e-GP system and customer service. STATEMENT OF MAIN DUTIES Under the supervision of the Senior Officer-e-GP, the officer will be responsible for, but not limited to the following: Receive and respond to client queries and run diagnostic tests to determine solution and advise users accordingly; Handle grievances raised by system users in relation to the e-GP system procurement related issues; Ask questions to determine nature of problem and walk clients through problem-solving process; Respond to queries and advise clients on how to create system profiles, tenders, notices and other related matters on the e-GP system; Manage all aspects of the e-GP related operations including user administration and training support: Prepare weekly, monthly and quarterly reports on queries raised by clients and present them to supervisor for further action; and Performs other lawful duties assigned by superior from time to time. [wp_code title="Fluid Ad"] QUALIFICATIONS AND EXPERIENCE Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics. Vocational or Professional Requirements: Candidates should have any of the following: Bachelor of Science Degree in Procurement and Supply; or Bachelor of Arts Degree in Social Science with a Diploma in Chartered Institute of Purchasing and Supply (CIPS Level 4) or Diploma in Procurement and Supplies. Relevant Post Qualification Work Experience: Minimum two (2) years’ procurement experience. OTHER SKILLS AND REQUIREMENTS Good writing and ability to communicate effectively with staff, clients and other stakeholders in order to provide support on the e-GP system; Ability to comprehend system reports and prepare reports; Customer Service oriented; and Must be a member of the Zambia Institute of Procurement and Supply with current practicing certificate. TENURE The position of Officer- Electronic Government Procurement is on permanent and pensionable basis. [wp_code title="Fluid Ad"] APPLICATION PROCESS All applications will be treated with the strictest confidence. Applications should include an application letter with a National Registration Card, curriculum vitae, copies of academic and professional qualifications and proof of Professional Membership with current practicing certificate. Applications should be addressed to the Director General at the address below. Director General Zambia Public Procurement Authority Stand No. Sub J-11790 Procurement House Off Alick Nkhata Road, Longacres P.O Box 31009 LUSAKA Only electronic applications will be considered. To submit your job application ONLINE, click on the link below: https://ee.kobotoolbox.org/x/P9eTea5R CLOSING DATE The closing date for receipt of applications will be Tuesday, 20th October, 2026 at 17:00 hours and only shortlisted candidates will be contacted.