Customer Service Officer (2)

United Bank for Africa JOB OPPORTUNITY Customer Service Officer Department/Unit: Operations Location: Kasumbalesa Reporting Relationships Functionally reports into: Customer Service Manager Administratively reports to: Same as above Supervises: Nil Job objective(s) To ensure quality customer service delivery and assist in cross-selling UBA group product and services. Duties & Responsibilities Ensure proper management of the customer service desk. Handle all enquiries and relate directly with customers. Assists to cross sell bank’s products and services. Timely account opening and issuance of welcome pack to customers. Ensure that banking hall is clean at all times and well stocked [wp_code title="Fluid Ad"] Key Performance Indicators Customer delivery service index. Turn around time in serving customers. Number of products and services sold. Volume of transactions against Budget number. Customer complaints/compliments REQUIRED EDUCATION QUALIFICATIONS Minimum of a first degree in a business related field from a recognized University W with at least a Credit or better. Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English ZAQA verified certificates Previous Work Experience Requirements Minimum experience – 1-3 years relevant experience Key Competency List: Knowledge Banking operations, policies and procedures Banking products/services Major Zambian languages Skills/Competencies Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation [wp_code title="Fluid Ad"] To Apply United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twelve (G12) Certificate and other copies of qualifications by 15th April, 2026 Submit your application to careers.zambia@ubagroup.com